I&M Bank Tanzania is seeking an experienced banking professional to join its Retail Banking Division as Head of Retail Products. This senior leadership role offers an exciting opportunity to drive product innovation, business growth, and customer experience across the bank’s retail banking portfolio.
The successful candidate will take full ownership of the bank’s product ecosystem, overseeing strategy, development, performance, and lifecycle management across retail assets and liabilities, digital banking, cards, bancassurance, custodial services, and investment products.
Why Join I&M Bank Tanzania?
Working at I&M Bank provides professionals with an opportunity to contribute to one of Tanzania’s leading financial institutions while helping shape the future of retail and digital banking.
Benefits of joining I&M Bank include:
- Leadership role in product strategy and innovation
- Opportunity to drive digital transformation initiatives
- Exposure to modern banking technologies and financial services
- Collaborative and high-performance work environment
- Career growth within a respected regional banking group
- Opportunity to influence customer-centric banking solutions
Position Details
Job Title: Head of Retail Products
Department: Retail Banking
Location: Dar es Salaam, Tanzania
Employment Type: Full-Time
Job Purpose
The Head of Retail Products will be responsible for leading the development, management, and growth of the bank’s retail product portfolio while ensuring strong commercial performance and exceptional customer experience.
The role combines strategic leadership, product innovation, profitability management, and stakeholder engagement to support the bank’s growth objectives.
Key Responsibilities
Product Strategy & Lifecycle Management
The successful candidate will lead the development and management of:
Retail Assets
- Personal Loans
- Mortgages
- Overdraft Facilities
- Government Loan Schemes
Retail Liabilities
- Current Accounts (CASA)
- Savings Accounts
- Fixed and Term Deposits
Digital Banking Solutions
- Mobile Banking
- Internet Banking
- Agency Banking
- WhatsApp Banking
Other Product Portfolios
- Debit Cards
- Credit Cards
- Prepaid Cards
- Bancassurance Products
- Custodial Services
- Investment Products
Responsibilities include:
- Managing the complete product lifecycle
- Launching new products and services
- Optimizing existing products
- Aligning products with business strategy and market trends
- Developing business cases and financial models for new initiatives
Business Growth & Financial Performance
The role holder will:
- Drive growth in loans and deposits
- Increase digital banking adoption and transaction volumes
- Enhance card issuance and usage
- Grow bancassurance, custodial, and investment income
- Manage pricing and profitability across product lines
- Optimize balance sheet performance and cost of funds
- Deliver strong product portfolio P&L performance
Sales Enablement & Strategic Partnerships
The successful candidate will:
- Work closely with Retail, Corporate, and Branch Banking teams
- Develop product campaigns and sales initiatives
- Support cross-selling strategies
- Build and manage partnerships with:
- Insurance providers
- Asset managers
- Custodians
- Fintech companies
- Payment network providers
Customer Experience & Innovation
Key responsibilities include:
- Championing customer-centric product design
- Using customer insights and analytics to improve products
- Driving innovation across banking channels
- Enhancing digital and physical customer journeys
- Supporting continuous improvement of banking services
Digital & Channel Integration
The Head of Retail Products will:
- Lead digital transformation initiatives
- Optimize banking services across:
- Mobile Banking
- Internet Banking
- USSD Platforms
- Agency Banking Channels
- Oversee card ecosystem development
- Collaborate with ICT teams to deliver scalable and secure solutions
Risk, Compliance & Governance
Responsibilities include:
- Ensuring compliance with Bank of Tanzania regulations
- Maintaining KYC and AML compliance standards
- Acting as the first line of defense for product-related risks
- Monitoring:
- Operational Risk
- Credit Risk
- Fraud Risk
- Reputational Risk
- Addressing audit findings and implementing corrective actions
Reporting & Strategic Insights
The successful candidate will:
- Monitor product performance indicators
- Prepare reports for senior management
- Provide strategic recommendations
- Support reporting to:
- Asset and Liability Committee (ALCO)
- Product Committees
- Board Committees
Leadership & Team Management
The role holder will:
- Build and lead a high-performing product team
- Coach and mentor staff
- Promote innovation and accountability
- Foster a performance-driven culture
Required Competencies
Candidates should possess:
- Strong expertise in Retail Banking and Digital Banking
- Extensive knowledge of Cards, Investments, and Bancassurance
- Deep understanding of Tanzania’s banking industry and regulations
- Product strategy and lifecycle management experience
- Financial modeling and commercial analysis skills
- Fintech and payment systems knowledge
- Strong customer experience orientation
- Excellent communication and stakeholder management skills
- Leadership and team development capabilities
Qualifications and Experience
Applicants must possess:
- Bachelor’s Degree in:
- Business Administration
- Finance
- Economics
- Or a related field
Added Advantage
- MBA or relevant professional certification
Experience Requirements
- 8–10 years of banking experience
- Minimum of 5 years in Product Leadership roles
- Experience in:
- Digital Banking
- Card Products
- Investment Services
- Bancassurance
Equal Opportunity Employer
I&M Bank Tanzania is committed to equal employment opportunities and does not discriminate based on gender, age, disability, religion, or background.
By submitting an application, candidates consent to the collection and processing of personal information for recruitment purposes in accordance with applicable data protection regulations.
How to Apply
Interested candidates should submit their applications through the official I&M Bank recruitment portal and ensure all required documents are provided.
Only shortlisted candidates will be contacted.
Final Thought
The Head of Retail Products Vacancy 2026 is an outstanding opportunity for experienced banking professionals who are passionate about product innovation, digital transformation, and customer-focused financial solutions. This role offers the chance to lead a diverse product portfolio, influence strategic business decisions, and contribute significantly to the future growth of I&M Bank Tanzania.
Professionals with strong expertise in retail banking, digital products, cards, investments, and bancassurance are encouraged to apply and become part of the bank’s continued success story.
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